Welcome to SedgeHaven. These Terms and Conditions ("Terms") govern your use of our website (sedgehaven.sbs), services, and products. By accessing our website, booking tours, or using any of our services, you agree to be bound by these Terms.
Please read these Terms carefully before using our services. If you do not agree with any part of these Terms, you must not use our services.
In these Terms, the following definitions apply:
To make a booking, you must be at least 18 years of age and possess the legal authority to enter into contracts. Booking requests can be made through our website, by phone, or by email. All booking requests are subject to availability and our acceptance.
A booking is not confirmed until we issue a Booking Confirmation and receive the required deposit or full payment. We reserve the right to decline any booking request at our discretion.
Unless otherwise specified in your Booking Confirmation:
We accept payment by credit card, bank transfer, and other methods as specified on our website. You are responsible for any bank charges or fees associated with your payment.
We make every effort to ensure the accuracy of prices shown on our website and in quotations. However, we reserve the right to correct any pricing errors before Booking Confirmation. After Booking Confirmation, we may increase prices only if there are increases in:
Any such price increase will be communicated to you at least 30 days before your departure date. If the price increase exceeds 10% of the total tour price, you may cancel your booking and receive a full refund.
You are responsible for ensuring that you have valid travel documents, including:
We are not liable for any issues arising from incomplete or invalid travel documents.
While we may provide information about travel requirements, it is your responsibility to verify this information with the relevant authorities. Requirements may change, and we cannot guarantee the accuracy of this information at all times.
You must ensure that you are physically and mentally fit to participate in your chosen tour. Some tours may have specific health or fitness requirements, which will be communicated to you before booking. You must disclose any pre-existing medical conditions or special needs at the time of booking.
If you wish to change any aspect of your booking after Booking Confirmation, we will make reasonable efforts to accommodate your request, subject to availability and any additional costs. Change requests must be made in writing, and the following fees apply:
Name changes are subject to a fee of £100 per person and are only permitted if allowed by all service providers.
If you cancel your booking, you must notify us in writing. Cancellation fees apply as follows:
The date of cancellation is the date we receive your written notice. We strongly recommend that you purchase travel insurance to cover cancellation fees.
We reserve the right to make changes to your itinerary when necessary due to circumstances beyond our control. These may include:
If we make a significant change to your itinerary, we will inform you as soon as possible. A significant change is a change that affects at least one full day of your itinerary. In such cases, you may:
We reserve the right to cancel your tour in the following circumstances:
If we cancel your tour (except due to your failure to pay or potential endangerment issues), you will receive a full refund of all monies paid to us, but we are not responsible for any other expenses you may have incurred.
We are not liable for any failure to perform our obligations under these Terms if such failure is due to events beyond our reasonable control. Force majeure events include, but are not limited to:
In such circumstances, we may:
We will take reasonable care to ensure that all services are provided as described. Our liability is limited as follows:
Nothing in these Terms limits or excludes our liability for death or personal injury resulting from our negligence, fraud, or any other liability that cannot be limited by law.
It is a condition of your booking that you have comprehensive travel insurance that covers, at minimum:
You may be required to provide proof of insurance before departure. If you travel without adequate insurance, we are not liable for any resulting costs or losses.
You agree to:
We reserve the right to refuse or cancel a booking, or remove a participant from a tour, if:
In such cases, no refund will be provided, and you will be responsible for any additional costs incurred as a result.
If you have a complaint during your tour, you must inform our local representative or tour leader immediately, so that they can attempt to resolve the issue. If the issue cannot be resolved locally, you should contact our office using the emergency contact details provided in your travel documents.
If you remain dissatisfied after your tour, you must submit a formal written complaint within 28 days of the end of your tour. Your complaint should include your booking reference, relevant documentation, and proposed resolution. We will acknowledge your complaint within 14 days and aim to provide a full response within 28 days.
If we cannot resolve your complaint to your satisfaction, you may refer the matter to arbitration under a scheme arranged by ABTA or similar industry body, or through the European Commission's Online Dispute Resolution platform if applicable.
All content on our website, including text, graphics, logos, images, videos, and software, is our property or that of our licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.
If you submit content to our website (such as reviews, testimonials, or photographs), you grant us a non-exclusive, royalty-free, perpetual, irrevocable license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content worldwide in any media. You represent that you have the right to grant this license and that your content does not infringe the rights of any third party.
During your tour, photographs or videos may be taken by our staff or other participants. By participating in our tours, you consent to the use of your likeness in such materials for marketing and promotional purposes without compensation. If you do not wish to be photographed or filmed, please inform your tour leader.
We collect and process personal information in accordance with our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to the collection, use, and sharing of your information as described in our Privacy Policy.
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect.
No failure or delay by us in exercising any right under these Terms shall constitute a waiver of that right.
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to any affiliate, subsidiary, or successor in interest.
No person other than you and us shall have any rights to enforce any of these Terms.
These Terms, together with your Booking Confirmation and our Privacy Policy, constitute the entire agreement between you and us regarding your booking and use of our services, superseding any prior agreements.
These Terms are governed by and construed in accordance with the laws of the United Kingdom. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom, except where mandatory consumer protection regulations in your country of residence would require application of different laws and jurisdiction.
If you have any questions about these Terms, please contact us at:
SedgeHaven
Studio 47g Richards Brook East Wendymouth BT46 5NR
Email: [email protected]
Phone: +444842969012