At SedgeHaven, we understand that travel plans can sometimes change. This Refund Policy outlines the terms and conditions regarding refunds for our travel services, including tours, accommodations, and other related products. By booking with us, you agree to the terms of this Refund Policy.
This policy should be read in conjunction with our Terms & Conditions. In the event of any inconsistency between this Refund Policy and our Terms & Conditions, the Terms & Conditions will prevail.
To secure your booking with SedgeHaven, we require a deposit as follows:
Deposit Refundability: Unless otherwise specified in your Booking Confirmation, deposits are non-refundable. The deposit serves to cover our initial administrative costs, reservation fees paid to third-party providers, and the opportunity cost of declining other bookings for the same services.
If you need to cancel your booking, the following refund schedule applies for standard tours:
| Time of Cancellation | Refund Amount |
|---|---|
| More than 60 days before departure | Full refund minus deposit |
| 30-60 days before departure | 50% of total tour price |
| 15-29 days before departure | 25% of total tour price |
| Less than 15 days before departure | No refund |
| Time of Cancellation | Refund Amount |
|---|---|
| More than 90 days before departure | Full refund minus deposit |
| 60-90 days before departure | 50% of total tour price |
| 30-59 days before departure | 25% of total tour price |
| Less than 30 days before departure | No refund |
| Time of Cancellation | Refund Amount |
|---|---|
| More than 120 days before departure | Full refund minus deposit |
| 90-120 days before departure | 50% of total tour price |
| 60-89 days before departure | 25% of total tour price |
| Less than 60 days before departure | No refund |
Note: The date of cancellation is determined as the date on which we receive your written cancellation notice. All cancellations must be submitted in writing (email is acceptable) to be valid.
If we cancel your tour for reasons within our control (such as insufficient participants to operate the tour), you will receive a full refund of all monies paid to us, including your deposit.
However, in cases where cancellation is due to force majeure events (such as natural disasters, political instability, pandemics, or other circumstances beyond our reasonable control), our refund policy is as follows:
If you cancel part of your booking (e.g., reducing the number of participants) or fail to arrive for your tour without prior notice (no-show), the following applies:
If you choose to leave a tour after it has begun, for any reason, no refund will be provided for unused services, accommodations, or activities.
We strongly recommend that all clients purchase comprehensive travel insurance that includes trip cancellation coverage. Travel insurance can provide coverage for many circumstances that our standard refund policy does not cover, such as:
For maximum flexibility, we recommend travel insurance with "Cancel For Any Reason" coverage, which typically allows you to recover up to 75% of non-refundable travel expenses regardless of the reason for cancellation. This coverage must usually be purchased shortly after making your initial deposit.
For an additional fee, we offer our own Trip Protection Plan which provides more flexible cancellation terms:
Trip Protection Plans must be purchased at the time of booking and cannot be added later. Please contact our customer service team for pricing based on your specific tour.
If you are unable to travel, you may transfer your booking to another person who satisfies all the conditions applicable to the tour, subject to the following conditions:
Subject to availability, you may transfer your booking to another SedgeHaven tour under the following conditions:
The new tour must depart within 12 months of the original departure date. Any difference in price must be paid, and no refund will be provided if the new tour is less expensive than the original booking.
Refunds will be processed using the same payment method used for the original transaction, unless otherwise agreed:
We will process refund requests within 30 days of receiving written cancellation notice. However, please note that:
Refunds will be processed in the same currency as the original payment. If currency exchange is involved, the exchange rate in effect at the time of the refund will apply, which may result in a different refund amount than what was originally paid due to currency fluctuations.
Certain promotional offers, last-minute deals, or special discounts may be offered with different (typically more restrictive) refund terms. These special conditions will be clearly communicated at the time of booking and will supersede our standard refund policy.
Tours or services marked as "Non-Refundable" at the time of booking are not eligible for any refund in case of cancellation by the client.
For group bookings (defined as 10 or more travelers booked together), the following modified refund policy applies:
Cancellation refunds for group bookings:
For accommodation-only bookings, refund policies may vary based on the specific terms of each accommodation provider. These will be communicated at the time of booking.
Flight bookings are subject to the refund policy of the individual airlines. Most flights are non-refundable or subject to substantial change/cancellation fees. We will assist you in requesting refunds from airlines, but cannot guarantee their approval.
Individual experiences and activities booked through us are subject to the following refund terms:
Some specialized activities may have more restrictive cancellation terms, which will be clearly communicated at the time of booking.
SedgeHaven reserves the right to modify this Refund Policy at any time. Any changes will be posted on our website and will apply to all bookings made after the revised policy is posted. For existing bookings, the Refund Policy in effect at the time of booking will apply, unless the new policy is more favorable to the client.
For questions about our Refund Policy or to initiate a cancellation or refund request, please contact our Customer Service team:
SedgeHaven
Studio 47g Richards Brook East Wendymouth BT46 5NR
Email: [email protected]
Phone: +444842969012
All cancellation notices and refund requests must be submitted in writing to ensure proper documentation and processing.