Privacy Policy

1. Introduction

Welcome to SedgeHaven ("we," "our," or "us"). We are committed to protecting your privacy and the personal information that you provide to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including but not limited to:

• Contact information (such as name, email address, mailing address, and phone number)
• Demographic information (such as age, gender, and nationality)
• Passport and visa information for travel booking purposes
• Payment information (such as credit card details, billing address, and bank account information)
• Travel preferences and requirements
• Information you provide when you contact our customer service
• Any other information you choose to provide

2.2 Information We Collect Automatically

When you visit our website or use our services, we may automatically collect certain information about your device and usage, including:

• IP address and browser type
• Device information (such as operating system, device type, and mobile device identifiers)
• Pages viewed and time spent on our website
• Referring website, search terms, and links that led you to our website
• Actions taken on our website

2.3 Cookies and Similar Technologies

We use cookies, web beacons, and similar technologies to collect information about your browsing activities and to improve your experience on our website. For more information about our use of cookies, please see our Cookie Policy section below.

2.4 Information from Third Parties

We may receive information about you from third parties, such as:

• Business partners, such as airlines, hotels, and other travel service providers
• Social media platforms when you engage with our content or link your account
• Payment processors and other financial institutions
• Analytics providers and advertising networks

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, maintain, and improve our services
• Process and manage your travel bookings and reservations
• Communicate with you about your bookings, account, and our services
• Send you marketing communications about promotions, new services, and other information (subject to your preferences)
• Respond to your inquiries, comments, or concerns
• Conduct research and analysis to improve our services and customer experience
• Monitor and analyze trends, usage, and activities in connection with our services
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Protect our rights, property, and safety and the rights, property, and safety of our users and third parties
• Comply with legal obligations and regulatory requirements

4. Sharing Your Information

We may share your personal information with the following categories of recipients:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as travel suppliers (airlines, hotels, tour operators, etc.), payment processors, email delivery services, customer support services, and analytics providers.

4.2 Business Partners

We may share your information with our business partners to offer you certain products, services, or promotions related to travel experiences.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.4 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you of any change in ownership or the use of your personal information.

4.5 With Your Consent

We may share your information with other third parties with your consent or at your direction.

5. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This may include retaining your information after you have closed your account with us if it is reasonably necessary to comply with our legal obligations, meet regulatory requirements, resolve disputes, prevent fraud, or enforce our agreements.

6. Data Security

We have implemented appropriate technical and organizational measures designed to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These may include:

• Access: You have the right to request a copy of the personal information we hold about you.
• Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
• Deletion: You have the right to request that we delete your personal information in certain circumstances.
• Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
• Objection: You have the right to object to our processing of your personal information in certain circumstances.

To exercise these rights, please contact us using the contact details provided at the end of this Privacy Policy. We may need to verify your identity before responding to your request.

7.1 Marketing Communications

You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in our marketing emails or by contacting us directly. Please note that even if you opt out of receiving marketing communications, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.

7.2 Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our website.

8. International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country. Specifically, our website servers are located in the United Kingdom, and our third-party service providers and partners operate around the world.

When we transfer your personal information to other countries, we will take appropriate safeguards to ensure that your personal information receives an adequate level of protection in the countries to which it is transferred.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information. If you believe that we might have any information from or about a child under 16, please contact us.

10. Cookie Policy

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.

10.1 Types of Cookies We Use

We use the following types of cookies:

• Essential Cookies: These cookies are necessary for the website to function properly and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.
• Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.
• Functionality Cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
• Targeting Cookies: These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites.

10.2 Managing Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

You can also manage your cookie preferences through our cookie banner that appears when you first visit our website.

11. Third-Party Links

Our website may contain links to third-party websites, products, or services. Clicking on those links may allow third parties to collect or share information about you. We are not responsible for the privacy practices or the content of those third-party websites. We encourage you to read the privacy policy of every website you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make material changes, we will provide notice through our website or by other means, such as email. We encourage you to review the Privacy Policy whenever you access our services to stay informed about our information practices.

13. Contact Us

If you have any questions, concerns, or comments about this Privacy Policy or our privacy practices, please contact us at:

SedgeHaven
Studio 47g Richards Brook East Wendymouth BT46 5NR
Email: [email protected]
Phone: +444842969012